Today Keith Wellman finally personally responded to a second thread in the Warrior forum.
It’s likely to get locked or deleted as it’s getting pretty tacky now. But I feel you can see Keith’s true colours in his own reply.
I’m still flabbergasted as to why 19 refunds out of 803 is such an issue for him. In statistical terms, it’s a very good retention rate. So why spoil his business professionalism by being so reactionary? All he ever had to do was say “sorry” and issue 19 refunds.
If it really is 19 out of 803, what is the big deal about $10K in $400,000?
Who does that help? Who does that protect? What is the real problem?
Keith Wellman’s statement in the Warrior forum follows;
I have asked to clarify his statement “BUT we refunded you anyways”
>>>
Keith
can you just clarify
"BUT we refunded you anyways"
When did you refund Franchon (flsmith)?
Or
adtown
khughey
ksmike
spyxx
gwedge
susannas
(ben_catt)
Just a question Keith. Just a question.
<<<
May 23rd, 2008 - 8:15 pm
A couple of other things;
The people listed here are only those who have spoken out on the Warrior forum itself.
In the private forum there are several more members and not every one on Warrior ishas joined the private forum either.
He says “we refunded you anyways” yet only 1 in 16 have received their refund.
“You think you can just bash good marketers because you don’t get what you want.”
Well why didn’t they get what they wanted? Were they expecting what you told them, or something else?
“conditional refund policy”
So why was that then?
Distance selling regulations and laws in many states and countries make conditional refunds illegal.
Why did it need to be “conditional” anyway? What was the benefit of that and to whom?
“GET A LIFE” seems to be one of Keith’s favorite sayings. I don’t find that particularly motivational myself, but maybe that’s just me. Yes?
“many others who purchased and are praising us for the product”
if you’re one of the many happy people, please comment below and tell us why
May 24th, 2008 - 4:01 pm
I’d really hoped to be reporting by now that all the people in the private forum who wanted refunds, had them in their bank accounts by now.
I’d really hoped to be reporting by now that Keith Wellman would have said SORRY by now and given hope to his remaining members with a remedy plan of action by now.
I’d really hoped to be reporting by now that the Warrior forum threads weren’t resorting to school playground name calling and trying to label the refund seekers as lazy “losers” who just “don’t get it”.
Is getting your IM chums to rally round and say how stupid customers are, the best way of showing your own karma and ethics?
Most of all, one would hope that a business leader, someone who says he can lead people to multi-millionaire-ship and on-line success, someone who was capable of not coming across erm. in the way he does?
The issue with “hope” is it is not real “yet”.
If anyone can shed any light on why Kieth Wellman needs to retain a 100% zero refunds statistic, I would love to here it.
If there are only 19 refunds out of 803, that’s only $10K out of $400,000.
For a supposedly multi-millionaire even before AutoPilotFX, why are these 19 refunds giving Keith Wellman such a gnaw in his throat?
Apparently I am a lazy loser who doesn’t get it. So if someone can explain that to me?
May 25th, 2008 - 2:12 pm
OK well I’ve tried what I can to resolve the situation with Keith Wellman by discussion.
The time now is just for action and the words are over.
Wellman probably thinks his policy of blanking and stonewalling will win.
What he doesn’t seem to appreciate is the conviction that even a small group can have.
The only difference is now instead of words, we use action.
May 28th, 2008 - 12:44 am
A glimmer of light..
Today Susannas received their refund from Keith Wellman of FX Marketing Inc back on their credit card.
Meantime, others also promised a refund, get the standard fob off responses when they try to progress theirs.
But so far 2 refunds. $1,000 out of $400,000.
May 28th, 2008 - 11:50 am
Is the sun shining or something?
Mike_L has received his refund from Keith Wellman of FX Marketing Inc
(it only took 6 weeks and hounding)
That makes 3 out of the 19 we know about.
May 28th, 2008 - 11:51 am
gsmith has received his refund from Keith Wellman of FX Marketing Inc
(3 weeks)
That makes 4 out of the 19 we know about.
May 28th, 2008 - 8:08 pm
My Oh My!
Another refund…
jamiesmom got hers today.
4 out of 19.
June 18th, 2008 - 11:06 am
Hi, I’m new to this forum and I’d like to add my frustrations as well as all the other posts I’ve witnessed. It’s now June 17, 2008 and I have requested a refund several times and still no communication.
I was first approached (through e-mail of course) by Mike Filsaimes endorcement of Keith Wellmans new zezweb package. I thought this would be a good way for my son to start an internet business. I’ve been purchasing products on the internet for many years and this is the first time I’ve gotten burned/ripped-off (I must be lucky).
I’ve posted support tickets, e-mailed “justaskkeith.com” (ask him what?… he doesn’t reply) and out of complete desparation e-mailed his no-reply because I knew I’d get no reply! Anyway, I’ve never seen this kind of lack-of-response from a professional… did I say professional?… I must have been thinking about how Mike Filsaime would have handled this.
Please add me to your list of (how many people asked for refunds?)
Thanks,
searand
June 19th, 2008 - 5:54 am
Peter and Everyone Else,
Just to let you know, if you’d like to file a complaint online about Keith Wellman’s lack of good business sense/ethics or what ever else you think will help him take proper action, you can go to http://www.ripoffreport.com
I’ve already done this, and I believe he should be held accountable for his lack of action and poor excuses.
Thanks,
searand
June 20th, 2008 - 5:32 pm
Peter and Everyone…
It’s 06/20/08 @ 12:21 EST and believe this or not, I just had a personal phone call from Keith Wellman saying that he will be refunding my $497.00 for VIP AutoPilot Profits Plus System.
I thought I’d ask a very pertinent question to Keith about what really was the problem with this whole debacle? His comment was that they (FX Marketing) had many issues and he didn’t want to bore me with the deatails. I said ok and charge back my credit card please. He agreed and it only took less than 1 minute. whow!
I don’t know if this forum was the nudge he needed or not, but thanks Peter and everyone else for sticking to your guns… it’s much appreciated.
searand/Randy
Cedar Key Florida
June 21st, 2008 - 1:42 pm
Hi,
I have submitted also this Saturday 21st June 2008 to “Ripoff Report” my frustration about “Keith Wellman” and it seems that I am not the only one unfortunately and probably many did not even yet heard about this private forum.
To make it simple:
On 05/1/2008 I purchased the so call ” Vip AutoPilot Mentor Profits+ System” for $497.
For a full month I have not been able to do anything, the only things I got was a video explaining the system, well this is very short to explain all.
I have been ask in this message “thanks for your purchase” to go slow and well understand the system which I did to be sure I will not make mistakes.
On 06/1/2008 I finally got my domain name still from Fx Marketing Inc. (Keith Wellman) and fill up the data part in order to get my web site set up. I was really excited even though it took so long. Few days past and nothing coming so I resubmitted the same data!
Few days more and again a third time without any result. I decided to post a ticket, it took few day for a reply and after few ticket posts exchange they ask me to submit manually through the ticket posting all my data in order to get my web site with a promise that it will be set before the end of the week (two in fact!!!).
I did this and a reply told me to expect to wait 6 days more (not two days anylonger!!!) and they decided to reset my 60 days up to that day on. I complain that it was promised this week, so it happened, in two days
Then my web site was set up but nothing was working correctly, there is no link, no clue to get into my website to set up squeeze page etc…
The worst is that there is no link after payment to get the download page and this worry me, as if anyone pays and cannot get its download I will be running into trouble, no?!
I posted at least 8 mails in 3 different tickets, but for a week or so no reply ever.
The worst is that I had two mentoring calls of 30´so I wanted to have someone to help me directly on line and I set up my first appointment to no avail, no phone call came at the appointed hour. I thought that may be I made a mistake somewhere in my data which I review but all was OK. I reschedule next day a call again for mentoring, again to no avail, and next day a third time again without any more results!!!
I checked again to reschedule a call and guess what my twice 30´mentoring are gone for ever even though I NEVER EVER GOT A CALL. That is a great business, some kind of a scam which take money but with no support mentoring at all, the worst I ever got in my life (56 years) .
I requested a full refund but up to today, to no avail….
So as a short in 50 days still nothing is working and far from expected $3000 in the month!
Well I decided to go and post a note in “Ripoff reports” expecting that may be a reply will come, may be a call for apology or both with a full refund, but I still wait….
It is a shame to make as said that much money and not even able to have a support team up to the customers expectations. I have a master degrees in International Trades & International Logistics and the first thing we learn is to have a customer service able to withstand the frustration of the customers and able to reply ASAP by phone if any technical issues come, but this cost money so….it is easier not to reply and wait a while and refund some in a filtered basis, cost less I guess…
The system implemented is really good but how can I trust a businessman like this, I cannot unless he apologize and call me a reset my two 30´monitoring and show me that he cares for his customers!?
If he wants great result it could be easy, I have experience in this matter, he could hire me and give me a trial. I promise him to work for 60 days and implement a hot desk up to customer expectation and this for a little cost besides to coordinate and to optimize his system in order that customers do no get any longer frustration and to refund him all my income if any issue last more than a week
That is a good deal, worth as much as his 60 days refund policy, no!?
I really know how to do implement this and am very effective but if he hires people who do not know anything then it will be failing, and will have a so call “butterfly business” which is a no lasting one!!!
Danny, from Germany
June 27th, 2008 - 6:37 pm
Peter and Everyone,
This is just a quick update to inform everyone about Keith Wellman’s refund. After posting my reply to this forum on 06/20/2008 about finally talking to Wellman, as of this date, I still have not received my promised refund.
I was willing to back-off after his promise, but now I’m going to make a more than concerted effort to expose this guy and his lies. He’s absolutely full of B.S., and I’m sorry to express myself this way, but what do you do when it really is the truth. He’s had more than ample time to refund my money, but I guess I wasn’t important enough (as a customer)to act on his promise.
Too bad Keith… you really can’t understand the unpopular magnitude of people’s distrust for you and FX Marketing now!
Once again, thanks everyone for still sticking to your guns!
searand/Randy
June 27th, 2008 - 7:12 pm
In fairness to Keith I’d just like to add some more refunds received to the list.
It is hard to keep track f this, because people do not update me directly.
But from the Warrior forum;
June 27th, 2008 - 7:13 pm
WIZZIE - Posted - 06/23/2008 : 16:21:29
I’m very glad to tell you all i received my refund.
It have been 2 hard month and caused lot of stress.
I did lose abt. $20 in paypal fees and $250 in lawyer fees.
But the most important thing… i got my refund.
Thanks Keith for doing whats best for both.
Its time to move on and work on what we like to do
June 27th, 2008 - 7:15 pm
LordOf - Posted - 06/24/2008 : 15:11:45
Thank you Keith Wellman!!! I received my full refund. Thank you again!
June 27th, 2008 - 7:18 pm
Danny Cool - Posted - 06/25/2008 : 03:14:56 (AFAICT one of the RipOff reports posters)
First of all I want to let all know that Keith Wellman refunded all my $497 and no question asked, after my post in this Warrior forum!!!
I did not have to go to a lawyer neither to do anything in the legal way, but only to write him directly to his personal E-mail I just FOUND IN THIS WARRIOR FORUM.
I post an E-mail directly to him and he answered about one hour later.
June 27th, 2008 - 7:29 pm
Still Outstanding seems to be;
GypsyLady (cheryl b)
bkroberson
paul h (Australia)
Sea Randall (apparent Ripoff report poster Searand but only someone called Charles is there beside Danny Cool?)
force5ua (if this a real person and not a bump. Only 4 posts)
mahrouqi
babfa (george)
jstevew J Steven Warburton
adtown (dj)
lynneh (canada) (if a real personand not a bump 1 post)
ECS Dave (usa)
johnwmarshall (1 post)
Sakura (12 posts)
felixt (4 posts)
Pete Lauder (UK) (212 posts)
brainworker (India) (288 posts)
(Michael Pine and Ben Catt had unrelated issues from the past)
June 27th, 2008 - 7:37 pm
kavey8 - Posted - 06/22/2008 : 23:39:26
I’m happy to report that I received my refund to my credit card today, less than a week after emailing Hollis and Marc with a polite-but-firm request. (My earlier message to the support desk produced no reply apart from the auto-acknowledgment.)
It ended up costing me a bit due to credit card currency conversion rates and fees, but I’m just glad to have the bulk of the funds back and be able to move on.
June 27th, 2008 - 7:52 pm
gwedge - (George Nester) Posted - 05/27/2008 : 18:12:33
Hi Warriors
I also received my refund today 05-27-08 as notified in email 05-23-08.
Took about 3 weeks and much perseverance but at least I can get on with
my other choice of progress now.
No apologies for my wasted time in struggling with the poor support etc.
June 29th, 2008 - 4:09 am
Hi Everyone:
I just found this site and am glad I did. I am also a very unhappy customer of Keith Wellman’s program. I have had nothing but frustration with his autopilot fx program. How can people do business this way? It is mind boggling!! Please add me to your refund list.
I just asked again today for a refund. Lets see what happens, before taking legal action! Would appreciate your feedback! would appreciate knowing about the warrior forum, as well. thanks
June 30th, 2008 - 12:44 am
Hi Everyone,
Well, Sadly to say - please add me to your list. I too thought I was a savvy web shopper and knew more about internet marketing. I am on Rich Schefren’s list and Mike Filsaime’s list, but thought that I would try Keith’s $497 autopilot (as with most everyone, I am on a very tight budget) well I guess the saying is true - you get what you pay for. BUt in my case that has been nothing! In fact, when I logged in to have the so called teleseminar, it did not work and I was promised I would be sent a link to the call the next day - after waiting 2 days and still not getting a link - I emailed and about 2 weeks later finally got the link to the call. It does not work. I still do not have any instructions to my site, and I have requested a refund. We will see how that goes. Wish me luck. Thanks Jackie
July 8th, 2008 - 3:13 pm
Peter and Everyone… Update!
As of this date 07/08/2008 at 10:03 am I still have not received my refund from Keith Wellman that he persoanlly promised me he would do on 06/20/2008.
To answer Peter’s post on 06/27/2008 regarding “Still Outstanding seems to be; Sea Randall (apparent Ripoff report poster Searand but only someone called Charles is there beside Danny Cool?)
” I’m Sea Randall-Searand-Charles Randy. They are legitimate posts and I’m not sure why all my different names came up other than the many different e-mail addresses I have. Just wanted to clarify that.
Thanks,
searand/Randy
July 29th, 2008 - 2:25 pm
Peter and Everyone… More Updating!
Well as of this date 07/29/08, still no refund! I’ve forgotten to mention that I had an e-mail from Hollis Carter dating back to 06/18/08, two days before Wellman contacted me by telephone, and his message states:
you should see your refund with in 5-7 business days.
I am sorry you had issues, we do try to deliver the highest quality services, but we ran in to a few issues that tied up allot of time for us.
Hope we can work together in the future.
I copied this directly from my “Private Message” area of the Warrior Forum. This guy makes the same promises as Wellman and it appears he’s no better at concocting tall tales.
Thanks,
searand/Randy
August 6th, 2008 - 11:05 pm
Wow! Its amazing how many people have complaints. I have been trying for a refund for about 5-6 months now. Hey if somebody has the personal email address to Keith Wellman I would appreciate it. I got an email address from a major internet marketer and all i got back was, Thats not me its another keith wellman. What a joke. The person I got the email address from would not give me a bad email address. Well I sent another of the 20-30 messages to the support asking for a refund and here is what I got today.
Hi,
Please know that all sales are final for this product. However, if you need help with your website please let me know your concern or issue and I will be glad to assist you.
Thanks,
Erica
FX Marketing Inc & Keith Wellman’s Support Team
Well guess what reading here. I know refunds are possible. Please oh please how are you guys getting refunds.
Thanks
August 14th, 2008 - 12:33 am
I just received a reply from Keith Wellman - F/X Marketing and they are refunding my credit card. This is the reply I received:
Hi Kary,
We have recently put in a request to have all orders resent to you but
as of today we will stop shipment of these and refund all subscription
charges as well as Autopilot sales Formula. Have a lovely day!
Thanks for your patience!
Have a great day,
Erica
FX Marketing, Inc. Support Staff
Ticket Details
===================
Ticket ID: WSS-151541
Department: General Questions
Priority: Normal
Status: Closed
**********************************************************************
I also received 3 confirmation emails that my credit card had been refunded. 2 from a different email address then the noreply and one from Keith Wellman’s email address.
I must admit that I do find it diffcult to understand why a professional businessman would have a gmail email account to conduct business.
I know I read someone was looking for an email address for Keith Wellman and I would gladly share it, but I’m new to this and don’t know if it’s okay to post them here or not.
Peter, if you could contact me directly I could give them to you and you could forward them to the appropriate party if that’s allowed. Or if someone would let me know it’s alright to post them here I will.
BTW, I sent 29 emails and opened 29 tickets to them just today to get them to take action. I also responded 3 or 4 times to each ticket that was opened.
Thanks,
Kary